Refund information

1. How Do I Return?

1. Always contact our customer service first before return. Contact us through email: 
2. Please print and fill in this Returns form and include it in your package.

3. Send your items to the address below, using the address label found at the bottom of the Returns form.

Heydress Oy
Pitkänkalliontie 5-7, E64
Espoo 02170

IMPORTANT: For hygiene reasons,  order must be unwashed with the original labels attached OR label should be attached to the package. This does not affect your statutory rights. If you’ve received an order that’s not in perfect condition please head over to our Customer Support section so we can get this fixed for you.
Please keep your orders separate, as returning more than 1 order in 1 package may delay your refund.
Using your own method of return, refunds will only be processed once the order have arrived
to our warehouse. If your order don’t make it back to us, you’ll need to open a dispute with the postal service.

2. When will I receive my refund?
A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. We’ll be sure to keep you updated and send you an email as soon as your package arrives back at our warehouse, and again when we have processed your refund.

3. How long do I have to return?
You've got 14 days to send something back to us from the day you receive it. We not will be 
accept returns after this time.

4. Where i can see my refund amount?
Refunds can show in a few places depending on how you’re paid. For a card payment, it can take up to 7 days from receiving your refund confirmation email for the refund to hit your account. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times.

5. Can i exchange clothing instead of refund?
Unfortunately we don't offer an exchange facility. Simply return your package and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

6. Will you refund delivery charge?
No. We don't refund delivery charge.

7. What if I receive an incorrect or faulty order? 
If this happened, please contact us via the Customer Service page or email: stating the order number  with further details of the issue within 14 days of receiving your order. Our customer service will be happy to help you.

To help us get this fixed for you ASAP, when you first contact us please include the following 

  • Your name;
  • Order number;
  • Picture of the fault;
  • Description of the fault.

Please have an image of the faulty order ready for when you receive a reply as you won’t be able to attach the image on the form just yet.